1. Introduction

This is a legal and binding agreement between you, the user (referred to as “user” or “you”) of the Programs, as defined below, and iCare Learning Pvt Ltd (together with its subsidiaries and international affiliates, hereinafter "iCare," "us," "we," or "our" or “the Company”) stating the terms that govern your use of the Platform, as defined below. The website www.icare.life and mobile apps (collectively referred to as the “Platform”) and the information, services and other materials contained therein are provided and operated by iCare. iCare offers curated and specially designed blended-learning caregiver training programs, globally certified under PersCert TÜV (Germany), with a prior training legacy under NSDC (India). These programs cater to both national and international learners and are delivered in conjunction with career assistance and institutional partnerships (“Programs”).

Please review our Terms of Use, Privacy Policy, and other policies available on the Platform (collectively referred to as the “Terms”) that govern the use of the Platform and Programs. By accepting these Terms in any manner or accessing the website, you consent, agree, and undertake to abide, be bound by and adhere to the Terms and if you do not agree to these Terms, you are not entitled to avail of/use the Programs and any use thereafter shall be unauthorized.

Each Program may have a separate set of terms dealing with refunds, deferrals, payments, etc., governing such Programs, and our corporate clients may have executed separate written agreements with us, which, in the event of a conflict, will supersede these Terms to the extent of the conflicting provisions.

These Terms shall apply to iCare hosted mobile apps, WhatsApp groups, Facebook groups, Instagram pages, Facebook pages, email/SMS/phone communications and All other social media forums hosted by iCare, which shall be deemed to be part of the ‘Platform’ by reference. You acknowledge that certain parts of the Platform, as mentioned above, are provided by third-party service providers, and you agree to abide by their terms and conditions. iCare shall not be responsible for any disruption of services caused by such third-party service providers.

Although you may "bookmark" a particular portion of the Platform and thereby bypass these Terms, your use of the Platform still binds you to these Terms.

We may change these Terms from time to time without prior notice. You should review this page regularly. Your continued use of the Platform and Programs after changes have been made will be taken to indicate that you have read and accepted those changes. You should not use the Platform or Programs if you are not happy with any changes to these Terms.

iCare makes no representations that the Platform operates (or is legally permitted to operate) in all geographic areas, or that the Platform, or information, services or products offered through the Platform are appropriate or available for use in other locations. Accessing the Platform from territories where the Platform, or any content or functionality of the Platform or its portions thereof is illegal, is expressly prohibited. If you choose to access the Platform, you agree and acknowledge that you do so on your own initiative and at your own risk and that you are solely responsible for compliance with all applicable laws.

2. User Accounts, User Registration and Delivery of Services

In order to participate in most activities on the Platform and to enroll in a Program, you will be required to create a personal account (“User Account”). This involves a two-step verification process using your mobile number (via one-time password) and/or by registering an email ID with a secure, unique password.

Upon full or partial payment of the applicable Program fee, iCare will grant you full or partial access to the respective Program and issue a confirmation email outlining the Program’s terms of use. An invoice will either be provided in that confirmation or within two (2) months as proof of delivery of services post-payment.

In exceptional cases where iCare has provisionally granted access to a Program prior to receiving payment, and such payment is not received within the agreed period, iCare reserves the right to suspend or revoke access without any prior notice.

You agree not to share your User Account credentials or allow anyone else to access your account. You are permitted to create and use only one User Account and must not access or use another individual’s account under any circumstances.

While setting up your User Account, you may be asked to provide additional personal information, such as your name, email address, and phone number. This information must be accurate, current, and complete, and you agree to update it as needed. If the information you provide is found to be false, incomplete, or outdated, iCare reserves the right to terminate your access to the Platform or Program enrollment.

As part of your participation, iCare may collect information related to your performance and activities within the Program. Some of this may constitute Personally Identifiable Information (PII). This data may be used to deliver services, improve the platform, or be shared with our certification/accreditation bodies and training partners. For example, you’re learning progress or performance metrics may be shared with institutional or international partners for certification, compliance, or promotional purposes. By registering, you expressly consent to receive communications from iCare or its authorized representatives via phone, email, or SMS, even if your number is listed on Do Not Disturb (DND), Do Not Call (DNC), or National Customer Preference Register (NCPR) lists, for up to 365 days after registration.

Access to any Program is strictly limited to users who have been granted enrollment by iCare.

By registering your User Account, you agree that:

• You will register only once and not create multiple User Accounts.

• You will comply with these Terms and with any specific Program-related policies and conditions.

Additional Requirements for Students

If you are enrolled as a student, you further agree that you intend to fully engage with the learning experience, including timely completion of assignments and assessments as applicable to your selected Program.

3. Payment Terms and Refund Policy

At iCare Life, we are dedicated to providing quality education and certification services. Please carefully review our refund and withdrawal policies outlined below.

Non-Refundable and Non-Transferable Conditions

• All registration fees, subscription charges, and product fees are non-refundable.

• Payments made are final and cannot be cancelled, refunded, or transferred once processed.

• Registration for iCare Life E-Learning is non-returnable and non-refundable.

• All purchases imply full understanding and acceptance of this policy.

• No refunds will be provided for mistaken registrations.

• Address changes are not permitted after an order is successfully placed.

• Failure to appear for scheduled exams or practice tests will result in no refund, and the student will be marked absent.

• Language cluster errors must be reported within 3 business days for possible correction.

• Refunds due to technical issues will be considered only if platform errors prevent access and cannot be resolved within 3 business days.

Refund Eligibility

• Refunds are only considered in cases where technical issues prevent access and remain unresolved within 3 days.

• For courses requiring third-party certification, if a student is deemed ineligible after registration (due to lack of eligibility proof such as on-the-job experience or completed assignments), any excess payment may be refunded.

Trial Period

• We offer a 3-day trial for our courses.

• To authenticate the trial, a fee of USD 1 is charged at the start of the trial period.

• Students can choose to continue or discontinue the course after the trial.

• No refund of the USD 1 trial fee will be issued after the trial period.

Effect of Withdrawal

• No refunds will be issued once the student withdraws from the course.

• Students who withdraw will retain access to all course materials and resources for the entire Course Eligibility Period.

• Access to course content remains available for the duration of the eligibility period, allowing students to utilize the materials during this time.

• Withdrawal requests must be submitted via email to suresh.shastry@icarelearning.in.

• Please note, after withdrawal, no payments will be reimbursed, but access to the course materials will continue during the period.

Support and Complaints

Mr. Suresh Shastry - suresh.shastry@icarelearning.in

Additional Information

• iCare Life reserves the right to modify or amend this policy without prior notice.

• All updates will be reflected on this webpage.

• For any disputes or further clarification, please contact our support team via email.

4. Use of Programs

iCare reserves the right to cancel or reschedule any Program, live class, or webinar, and to alter, modify, or rearrange the schedule, structure, or content—including the evaluation criteria such as assignments, quizzes, assessments, exams, and projects—at its sole discretion. You understand and agree that iCare may, at any time, limit, suspend, or terminate your access to the Platform, Programs, or related services, including access to facilitators, support teams, certification processes, or learning tools. iCare also reserves the right to modify, enhance, or discontinue any part of its services or Programs without liability to you or any third party.

You acknowledge that iCare is not obligated to maintain or support any specific portion of the Platform, Program content, or services, and will not be held liable for any change, suspension, or discontinuation of the same.

iCare shall not be responsible for any failure or delay in the availability of the Platform or its services due to events beyond its control, including but not limited to natural disasters, wars, epidemics, strikes, civil unrest, satellite outages, system failures, power outages, or other force majeure circumstances.

As per the applicable refund policy, if you decide to discontinue any Program, you may do so by providing prior written notice to iCare. Access to live online classes and webinars will be granted via email, and you agree not to share this access with third parties. If you are unable to attend any live sessions, you are expected to notify iCare in advance.

You are solely responsible for arranging and maintaining the necessary devices, internet connectivity, and other auxiliary services required to access and use the Platform and Programs. This includes, but is not limited to, hardware, software, broadband, and communication tools. Ensuring that your equipment is compatible with iCare’s technical requirements and covering all associated costs is solely your responsibility.

5. Educational Partners and Accreditation

iCare is not a university but a global education and training service provider. It offers Programs in collaboration with accredited national and international organizations, including universities, government authorities, vocational councils, NGOs, and corporate partners (collectively referred to as “Educational Partners”).

Enrollment in iCare Programs does not constitute admission to any university, college, or institute affiliated with an Educational Partner. By participating in an iCare Program, you agree and acknowledge that:

• Your participation does not enroll or register you in any Educational Partner institution, division, or program.

• You are not entitled to access the facilities, benefits, or privileges of any Educational Partner unless separately and formally enrolled.

iCare may, at its discretion, issue a certificate or acknowledgment of completion to participants who meet the defined criteria of the Program. The issuance, format, and content of such certifications are determined solely by iCare and may vary between Programs. iCare reserves the right not to offer a credential for certain Programs.

You will be awarded a Program Certificate only upon successful fulfillment of all academic and administrative requirements as defined by iCare and, where applicable, its Educational Partners.

If you are enrolled in a Program for academic credit or professional certification through an Educational Partner, any credit or certification will be awarded solely by that partner in accordance with its own academic standards and policies. In such cases, the Educational Partner may require formal registration and additional conditions to be met. iCare does not bear responsibility or authority for the granting of academic credit or official certifications issued by Educational Partners.

You acknowledge that Programs offered in association with Educational Partners may be subject to additional terms, requirements, and academic policies of those partners. Specifically:

• The Educational Partner may define your eligibility, prerequisites, and certification criteria.

• All academic records, including evaluation and grading, are maintained by the Educational Partner and not by iCare.