Effective Date: September 01, 2025

At iCare Life, we strive to provide high-quality training and certification services. We understand that plans may change and are committed to a fair and transparent refund and cancellation process.

1. Refund Eligibility

Refunds may be issued under the following conditions:

• The refund request is raised within 7 days of course enrollment

• The course has not been accessed beyond 10% of its content

• No certification has been issued yet

2. Non-Refundable Situations

Refunds will not be granted:

• After 7 days of enrollment

• If more than 10% of course content has been accessed

• If the certification has been downloaded or printed

• For any downloadable material purchased separately

3. Cancellation of Enrollment

Users can cancel their enrollment within 7 days of the purchase date by contacting our support team at [insert support email].

4. Refund Processing Time

• Approved refunds will be processed within 10–15 business days

• Refunds will be credited to the original payment method

• iCare Life is not responsible for delays caused by payment gateways or banks

5. Course Transfer or Adjustment

Under specific cases (e.g., medical emergency), users may request a one-time course transfer instead of a refund. This is subject to management approval.

6. Contact for Refund Queries

Email: support@icarelife.com

Phone: +91-XXXXXXXXXX

Hours: Monday to Friday, 10 AM to 6 PM IST

By enrolling in our programs, you acknowledge and agree to abide by this Refund & Cancellation Policy.